Member App

Welcome to your new, fully-branded Member App! This powerful tool is designed to enhance your members' experience, streamline your daily operations, and create new revenue opportunities. This guide explains the key features from your perspective, showing how you can leverage the app to grow your business.

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1. The Home Screen: Your Digital Front Door

The Home screen is the first thing your members see and acts as a dynamic, branded dashboard for your facility. It's designed for easy navigation and to drive action.

The app's main Home screen, showing the quick action cards and membership overview.

• Quick Action Cards: Four prominent cards (Book Class, Book Appointment, Your Membership, Buy Membership) guide members to your most important services.
• Membership Overview: Members can instantly see their active membership(s), including the expiration date. This transparency reduces front-desk inquiries. The view can be expanded with the More button to show all active plans.
• Floating Action Button (+): This is a universal shortcut for members to perform key actions from anywhere in the app, such as booking a session or getting their gym access QR code.

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2. Streamline Operations with Self-Service Booking

Empower your members with 24/7 self-service booking for appointments and classes, freeing up your staff from administrative tasks and preventing overbooking.

Booking Appointments (Personal Training, Facility Rentals)

This feature allows members to book one-on-one services or reserve facility spaces like cricket nets, courts, or consultation rooms.

The appointment booking screen where members select a date and an available time slot.

1. Select Service: Members choose the service from the Quick-Action menu (e.g., "Book Cricket Net - With Coach").
2. Choose Date & Time: An intuitive calendar shows available dates, and members can select from pre-configured time slots.
3. Select Resources & Staff: Members can choose a specific room/net and select from a list of available trainers for that time slot.
4. Confirm: A final confirmation screen details the appointment, ensuring clarity for the member.

The final confirmation screen shown to a member after a successful appointment booking.

Business Benefit: Automates the entire booking process, reduces staff workload, and maximizes the utilization of your resources and trainers.

Booking Group Classes

Fill your classes and manage schedules effortlessly.

The Class Schedule screen, listing all available group classes for a selected day.

1. Class Schedule: Members navigate to the Class tab to view a weekly calendar of all group classes.
2. Real-Time Availability: The app displays key details, including instructor name and the number of remaining spots (e.g., "Only 2 Spots Left!"), which creates urgency and encourages sign-ups.
3. Easy Booking: Members can tap a class to see full details and book their spot with a single button.
4. Confirmation & Engagement: After booking, members receive a confirmation and can easily Add to Calendar or Share their booking, providing free word-of-mouth marketing for your classes.

The confirmation pop-up after a member has successfully booked a spot in a group class.

Business Benefit: Simplifies class management, improves attendance rates, and provides valuable data on your most popular classes and instructors.

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3. Drive Revenue with In-App Membership Sales

Your Member App includes a direct-to-consumer sales channel, allowing you to sell memberships anytime, anywhere.

The "Buy Membership" screen, where members can browse and filter available plans.

1. Browse Plans: Members can access the Buy Membership section from the Home screen or the menu.
2. Filter & Select: They can browse all available plans, using filters for Category, Billing Cycle, and Commitment to find the perfect fit.
3. Purchase: After selecting a plan, members review the details and can complete the purchase directly within the app.

Business Benefit: This creates a seamless and frictionless sales funnel, capturing renewals and new sales without requiring staff involvement.

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4. Enhance Member Engagement & Brand Loyalty

The app is packed with features that empower your members and strengthen their connection to your brand.

The user profile menu, showing options for changing the app theme, viewing profile details, and logging out.

• Profile Management: Members can tap their profile icon to access their personal information, view past and present memberships, and switch the app's appearance between Light and Dark modes.
• The 'More' Tab: This section serves as a resource hub:
• QR for Gym Access: Provides members with a digital access key, modernizing your check-in process.
• Trainer Profiles: Showcase your trainers' photos, bios, and qualifications. This helps members connect with your staff and promotes personal training services.
• Location: Displays your facility's address, contact info, and a "Get Directions" link, making it easy for members to find and contact you.

The "Trainers" screen, displaying a gallery of all available trainers at your facility.

By integrating these powerful features into a single, branded app, you provide a superior, modern experience that keeps your members engaged and your business running smoothly.

Updated on: 19/01/2026