Managing Member Financial Liabilities and AR Aging Reports

This document outlines the steps to efficiently manage and assess member financial liabilities using detailed reports and member profile tools. It will guide you through accessing relevant reports, interpreting data, and using available tools to manage and reconcile liabilities within a CRM system.

Step 1

Begin by exploring the functionalities related to summarizing member liabilities, specifically focusing on financial liabilities. You will learn how to access relevant reports and member profile information to gain insight into liabilities.

Step 2

Start from the CRM Sales Pipeline homepage. Click on "Report" and proceed to scroll down through the available options.

Step 3

Identify and open the AR Aging Details Report. This report lists all open or partially open invoices that have not been fully paid, with some amount still outstanding.

Step 4

Review the details for each invoice, including the member's name, the current status of the invoice, the creation date, and the balance age bucket. For instance, invoices may fall into categories such as a one-day bucket or a 16-day bucket.

Step 5

Examine the invoice details to see the total amount and what remains pending. For example, an invoice for 6,300 may still have 4,000 pending.

Step 6

Click on the member's name to open their profile. Navigate to the Transactions tab to view the invoices, including any other open invoices for this member.

Step 7

Select an invoice to view more details or to initiate the collection of due payments. Wait for the invoice to load to see comprehensive details.

Step 8

For a personal training invoice where part of the amount was paid, click "Collect Dues" to record an offline payment if the member is present and has made the payment.

Step 9

Alternatively, click on "Send Invoice Due Link" to send a payment link to the member. Choose a method, and a payment link will be sent, allowing the member to make an online payment using supported methods.

Step 10

If recovery of the payment is unlikely, you may opt to write off the amount, either fully or partially. Note that this action requires specific permissions.

Step 11

Proceed to the AR Aging Summary by Client report, which provides a high-level view of liabilities at the client level, summarizing information across all invoices.

Step 12

View the summary showing the number of age buckets and the amount pending for each. For example, for Test Venue, the total balance is 2,851, with amounts distributed across different age buckets.

Step 13

This summary offers a clear overview of account receivables aging, helping you take informed actions. Additionally, member profiles provide a timeline of payments, indicating any failures and their reasons.

Step 14

In case of failed payments, the timeline details the reasons, such as missing active tokens. Test systems may show such failures as expected.

Step 15

For failed payments, you have the option to manually trigger a retry using the saved payment method by clicking "Retry." This concludes the process. Thank you.

Updated on: 04/12/2025