Mobile App User Guide

This document provides a comprehensive walkthrough of a member-facing mobile app, which is available for download on the Apple App Store and Google Play Store. The guide outlines the app's functionalities, from logging in to managing memberships, accessing classes, and booking services. It is designed to enhance user engagement through a variety of features while ensuring a seamless and secure user experience.

Step 1

Begin by familiarizing yourself with our mobile application designed for members. This app is available as a white-label solution on both the Apple App Store and Google Play Store.

Step 2

On the login page, members have multiple login options: phone number and password, email and password, or using an OTP (One-Time Password).

Step 3

Members who do not have a password can use OTP for logging in, eliminating the need for staff to assist with password resets. Additionally, users can switch languages, with various options available in the member preferences area.

Step 4

For members without an account, they can easily sign up by clicking on 'Sign Up'. This will present a form for registration. Agree to receive promotional messages and click on 'Sign Up' to proceed.

Step 5

After clicking 'Sign Up', members will be prompted to enter an OTP. Retrieve the OTP and enter it to continue the registration process.

Step 6

Next, members are required to input their phone number and click 'Log In'. An OTP will be sent to them, which they need to enter to access the app.

Step 7

Once the OTP is entered, the member is successfully registered and logged in. Their profile is created in the CRM system, where it is displayed as a new prospect for potential interaction.

Step 8

Members can book classes, appointments, view memberships, add-ons, PT session balances, and membership expiry details through the app.

Step 9

Members can also purchase new memberships or subscriptions. For new prospects, existing memberships are not displayed, but future bookings and class appointments for the upcoming week can be viewed.

Step 10

The app shows the member's attendance trends, retrieved from an integrated access control system, alongside available classes.

Step 11

Members can join classes, provided they have the necessary membership or session packs, or are prompted to acquire them.

Step 12

The Bookings section displays previous, upcoming bookings, waitlists, and bookings from the past 30 days. The 'More' section features partnerships and promotional deals.

Step 13

Members can view promotional deals and cross-promotional offers, see the list of trainers, and access trainer profiles and videos.

Step 14

The app provides a list of all locations, enabling members to get directions, make calls, or send emails.

Step 15

In 'My Membership', members can view subscriptions, add-ons, PT session details, and contract end dates. A QR code feature allows access to clubs.

Step 16

If QR code access is enabled, a dynamic code is generated for secure club access, valid for a limited time and within a specific distance.

Step 17

Members can book fitness consultations, personal training, or other appointment-based services by selecting available slots.

Step 18

Staff availability management determines time slots for appointments, considering existing commitments and class schedules.

Step 19

Once a time slot is selected, members can proceed with booking, choosing from available trainers.

Step 20

Previously reviewed class booking functionality is similar for other offerings.

Step 21

On selecting 'Sign Up', members can view and choose from various membership offerings, such as contracts or one-time payments, directly within the app.

Step 22

Members can view and update their profile details and modify settings through the profile icon.

Step 23

Changes to email or phone numbers require OTP validation, ensuring accuracy. Members can also customize their theme and notification preferences.

Step 24

Transactional notifications are mandatory, but promotional notifications can be managed. Subscription billing details are also available.

Step 25

This concludes our brief overview of the app. Thank you for exploring the features.

Updated on: 03/12/2025