Managing Billing Disputes in Fitness First Platform

In this guide, you will learn how to handle disputes effectively within your primary billing solution. The process involves integrating with multiple payment providers based on geographical requirements, utilizing a robust billing and payout engine, and managing transaction details for members. By the end of these steps, you will be equipped to view, identify, and resolve disputes efficiently.

Step 1

Welcome. In this section, we will discuss the capabilities for handling disputes within the primary billing solution. We collaborate with various payment providers across different regions. Depending on geographical and business requirements, we may select one payment provider over another.

Step 2

Our billing and payout engines are designed for seamless integration with multiple providers. Since we control the core logic of billing, payouts, and distribution, our interactions with payment processors are limited to a few essential functionalities. All other functionalities are incorporated within the Fitness First platform, either in the billing engine or the payout engine.

Step 3

Let's proceed by opening a profile that contains data we need to review. Here is a profile for a specific member named Vimith Contract that I have accessed.

Step 4

Navigate to the Transactions section. Here, you will see all transactions associated with the member. By expanding the payments section, you'll find that any transaction processed through our integrated billing provider is marked with an online symbol.

Step 5

If a payment is made online, it will display the online icon. For offline payments, this icon will be absent.

Step 6

For online payments, you will also see settlement details. If a payment is part of your daily settlements, it will be marked as settled. In the event of a chargeback or dispute initiated by the member, this information will be prominently displayed, allowing you to identify disputed payments.

Step 7

Upon a dispute, you will receive an email notification. You can then proceed to address and resolve the dispute. This system simplifies the identification of payments that are settled, disputed, or processed online, facilitating swift action by staff.

Step 8

Thank you for your attention.

Updated on: 06/12/2025