Processing Subscription Refunds for Members

This document outlines the step-by-step process to issue a refund for a subscription purchased by a member. The refund process accommodates various purchasing scenarios, including online purchases or purchases made via a link provided by the staff. It also allows for both full and partial refunds, providing flexibility depending on the member’s situation.

Step 1

To begin processing a refund for a subscription, locate the member's profile and navigate to their transactions. Identify the relevant invoice you wish to refund. Click on "Sales Return" on the selected invoice, which provides options for both full and partial refunds.

Step 2

Access the member's profile, navigate to transactions, and locate the invoice that requires a refund. Open the invoice and click on "Sales Return." This action will display options for specifying refund details, including the possibility of a partial refund if needed.

Step 3

In this scenario, you will process a full refund of the total amount, 118. Select a reason for the refund, such as injury or health concerns, and enter any additional notes if necessary.

Step 4

Review the calculations at the bottom of the screen, which summarize the total invoice amount, payment amount, and the sales return amount. An excess amount of 118 will be displayed. You have two options: refund the amount to the e-wallet for future purchases, or return it to the original payment method, such as the member's card.

Step 5

Selecting "Back to the Source" will provide a final confirmation prompt, emphasizing that the action is irreversible. Once confirmed, the refund will be processed, and the amount will be transferred back to the member's original payment method.

Updated on: 05/12/2025